Refund Policy

All sales made through Stone and Skye are final. Due to the nature of artwork and print products, we do not offer refunds or returns for change of mind, incorrect orders, or buyer preference.

Please review all product details carefully before completing your purchase.

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Damaged or Defective Items

We take great care in packaging our products. If your item arrives damaged or defective, we will gladly offer a replacement of the same item and size at no additional cost.

To be eligible for a replacement:

• The item must be unused and in its original condition

• You must contact us within 7 days of delivery

• Proof of purchase and photo documentation of the damage or defect are required

To request a replacement, please email willow-skye@outlook.com with your order details and photos.

 

Exchanges

We do not offer exchanges for different products, sizes, or images. Replacements are limited strictly to the same original item in cases of verified damage or defect.

 

Returns

Returns are not accepted unless explicitly authorized by Stone and Skye. If a return is approved, the item must be sent back in its original packaging and condition. Unauthorized returns will not be accepted.

 

If a return is approved, the item must be unused, in its original condition, and returned in original packaging. Instructions will be provided via email.

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Return Shipping Costs

If a return is authorized:

• You are responsible for return shipping costs

• Original shipping fees are non-refundable

• We recommend using a trackable shipping service and purchasing shipping insurance for items valued over $50

Stone and Skye is not responsible for items lost or damaged during return shipping.

 

Contact Us
If you have questions regarding this Refund Policy, please contact: 

Stone and Skye by email at: willow-skye@outlook.com